19th March 2020
COVID-19 and JAQ.

Just a quick reassurance to JAQ users. As a sole trader I've taken precautions in the event I become incapacitated or ( gulp ) deceased. Should this happen, I ( if able ) or a colleague of mine will contact all JAQ clients to reassure them their JAQ install will continue to work and be supported into the future.

Please take care over this testing time.

11th November 2019
Seeking a JAQ trainer.

JAQ Software is looking for someone to train new JAQ clients. This person would need past experience in using JAQ, and be able to train new JAQ clients over the phone in 2 or 3 sessions of 1 to 2 hours each session. They would then invoice JAQ Software for the time. Contact me for more information - glenn.littleford@jaqsoftware.com

8th November 2019
JAQ Hosted Servers.

In the near future JAQ Software will be offering a hosted server option. This is targeted at businesses who don't have their own on site server, don't need to transfer large files to the JAQ network drive, and have a stable internet connection. The hosted servers will be offered at $15 to $25 per week on top of the JAQ licence fee, depending on resources required. For a small business this becomes a cheaper option, as a on site server can be a big expense initially. The hosted servers are maintained and backed up daily. Currently we have 3 businesses trailing the hosted servers, and hope to offer the service to others in a few weeks.

11th June 2019
Sending email from JAQ issues.

Recently I've given JAQ the ability to directly email quotes, invoices and purchases from within the programme, and rolled out this feature to a few clients to test and improve. A issue has raised its head. If the recipient of the email sent by JAQ is using a Microsoft based email server, there is a good chance the email sent by you from JAQ will go into their Outlook junk folder. The reason is JAQ uses its own email server to send the email ( mail.jaqonline.com ), and not your businesses email server, if you have one. The email sent by JAQ has your email address as its return address, fred@besteng.com.au for example. Now your email domain, besteng.com.au, is different from jaqonline.com, and for most email servers, this is perfectly ok. However if the person you are sending the email too uses Office365, or a Outlook.com or Live.com email address, then that email goes into their junk folder.

This may only happen for 1 in 100 of your customers or suppliers, but that's not good enough. The solution is to use your own businesses email server instead of JAQ's. That way the Microsoft servers see the email from fred@besteng.com.au was sent from a besteng.com.au mail server. I'll be making this change, and will contact those affected.

This is a Microsoft issue, and its currently a hot topic on Microsoft forums. See https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-sending-legitimate-emails-to-junk-folder/11fe1048-f3c5-43fb-bf37-85a7649ee16f
The problem has affected many software developers like myself over recent months and Microsoft seem reluctant to acknowledge the problem let alone fix it. I set up jaqonline.com as a email server to make installing JAQ easier, and it works perfectly well 99% of the time, but this Microsoft issue means we need to use your own business email server if you want to send emails from JAQ. I don't see this will be a problem for anyone.

25th April 2019
Changes to purchase orders.

You can now use one purchase order for multiple jobs. Each line item on a purchase order can be assigned to its own job number, and the job page pricing reflects this. This means you can place one purchase order to cover items for several jobs, potentially saving freight costs as some suppliers charge freight on each purchase. The purchase line items will also let you enter individual supplier invoice numbers, say for example back orders, and the purchases can be exported in part. This update is part of the latest JAQ version and will be rolled out over the next few weeks.

19 February 2019
JAQ Development delays

Currently adding some new functions to JAQ that require a lot of code writing, and this is causing a few delays with updates. These updates are to JAQ's core code, basically breaking the software until the work is complete and tested. Unfortunately at this time its not possible to make a small requested changes and update your copy of the JAQ software. Please allow a couple of months for any requested changes. Big thanks to those clients who did receive a update and are now helping to find and remove the bugs.

26 August 2018
JAQ update news

Been busy working on a few additions to JAQ for a couple of new clients. Remember if you have a feature you would like to add to JAQ, just ask and we'll look into it.

Internal mailer. JAQ can now email Quote, Purchase and Invoice PDF's directly, so you don't need to create a new email and attach the PDF manually. JAQ will send a copy of the email to you, so you have a record in your own email client. To send the email JAQ needs to contact our secure email server, so you would need a internet connection for this to work.

Quote Word templates. You can create one or more Quote templates in MS Word, format them as you like, and JAQ can populate the template for you with information from the Quote. This means you can get away from JAQ's default quote PDF format, and can have different templates for different types of quotes. The templates can be created in later versions of MS Word, Libra Office or Open Office, and are saved in the DOCX format.

The updated JAQ will be rolled out over the next few weeks.

26 June 2018
10 Years!

This month JAQ is officially 10 years old!

JAQ's development actually started a couple of years earlier, but it was called "Print Mate" and was only used with one businesses, a digital printing company in Mackay. In 2008 it was renamed to JAQ.

ACS ( Advanced Cutting Solutions ) have been with us for the full 10 years, big thanks to Justin and Leah for their contributions and feedback over the years.

20 June 2018
New timesheets time recording.

The next update of JAQ supports standard ( imperial ) time entry for time sheets. Previously, if you worked on a job from 7:00 to 8:30, you would enter 1.5 hours onto your time sheets, a decimal hours system. This update means you would enter 07:00 to 08:30. JAQ still knows you spent 1.5 hours on the job, but it also knows when you actually started and finished the job. This allows more accurate time tracking for employees. Its also optional, the standard decimal time system remains in place and is the default.

2nd March 2018
Your data safe???

Recently noticed a few business servers are not as secure as they should be, and have raised this with the business owners. I don't go looking for any server issues, but a couple of servers have recently been waving red flags at me.

Please note JAQ Software is not responsible for your servers security, updates and backups.

I suggest you periodically check the following with the person responsible for your server ( staff member, IT support company, etc ).....

  1. Are backups happening and up to date? Does that include the JAQ database and your accounting software? Do you have a off site backup? If you were to be hacked, or the server damaged, how long would it take to get going, and how much data could you stand to loose?
  2. Are the server and any workstations up to date? Windows updates, anti-virus updates?
  3. Is the firewall turned on and set up correctly.
If you're unsure on any of these, please call for some free advise.

6th Feb 2018
Linux friendly

A by-product of the recent JAQ code rewrite is the new JAQ code and database will happily run on a Linux server!

In the past JAQ could only be installed on a Windows server, but now Linux servers can be used as another option. A Linux server is cheaper, more secure and slightly faster for many applications, JAQ included. You still use Windows on your workstation PC's, but the shared drives and JAQ live on a Linux server instead of a Windows server.

The disadvantage of Linux is its not as common as Windows, so you need to shop around to find a PC technician who can provide the support you need.

We've been working with Gavin from Orion Online to test JAQ on a Linux server over the last couple of weeks.

1st Jan 2018
JAQ "ported"

Over the last 18 months the JAQ system's software has been re-written ( or "ported" ) to run a different software language. From the users perspective, there is no difference in the way JAQ looks or works, but from a coding point of view, its a completely new system.

JAQ was originally written in Microsoft's ASP language, which is no longer supported. The new language, PHP, has a large support community behind it, making it future proof with new features and improvements added constantly.

JAQ Software would like to thank those businesses who were our guinea-pigs while the new JAQ was rolled out and tested in the wild. Your patience and feedback was appreciated.

5th May 2017
Rasomware Attacks!

Another business I deal with has been hit with ransomware. Likely the attack was from an email. Firewall's and Anti-virus software DO NOT protect you from ransomware.

I'm starting to sound like a stuck record here, but the only protection you have from ransomware is your off line ( disconnected ) backup. If you don't have backups, you have no choice but to pay the ransom and hope the criminals send you the key to unlock your data.

Every business should have someone on staff who understands how ransomware works, and is responsible for the backups of your data.

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